You acknowledge that you have read, understood, and agree to be bound by, these Terms of Use by visiting or using this website or service. Including Copyright and Trademark laws, you also agree to obey all applicable laws and regulations.
Pricing
Our pricing is calculated using
current precious metal and gem prices to give you the best possible value.
These prices change from time to time, owing to the fluctuations in prices of
precious metal and gem prices.
The prices mentioned on the website is only an approximate value, the final
prices however, will be mentioned when the product is ready. For online order,
a non-refundable advance payment may be made and the final amount can be made
just before dispatch.
Hanuman Jewellers will charge you for the merchandise you buy as it is listed on the day of purchase.
For domestic orders, in the case of international credit cards being used, the transaction amount will be converted to INR before the payment is accepted. According to your credit card policy, currency conversion charges may be applicable. If you have made the payment by international card or foreign bank issued card then you will be required to send us any government-issued photo Identity proof of the country of residence as mentioned below
a. Passport with Visa Copy
b. Driving license
c. Employment card
d. Any other government-issued ID proof of the country of residence.
Disclaimer
Precious metal prices are subject to market fluctuations. There are many factors that go into the value of gold and silver including market forces of supply and demand and availability.
While prices are generally stable,
market fluctuations can affect the pricing of our jewellery.
Hanuman Jewellers does not represent or warrant those materials and services in
our site that are not accurate, complete, reliable, current, or error-free.
Hanuman Jewellers cannot be held responsible if it site or servers are free
from virus or harmful components.
Delivery Schedule
We ensure you that we will not share with any third party the details that you have shared with us and maintain complete confidentiality of the information shared by you. A tentative delivery date/time will be given along with the order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch.
Site Security
You are prohibited from violating or attempting to violate the security of this website, including, without limitation:
a) Accessing data not intended for you or logging onto a server or an account that you are not authorized to access.
b) Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
c) Attempting to interfere with service to any other user, host, or network, including without limitation via means of submitting a virus to the site, overloading, flooding, spamming, mail-bombing, or crashing.
d) Sending unsolicited email, including promotions and or advertising of products or services.
Cancellation by Hanuman Jewellers
Hanuman Jewellers holds the right, to refuse or cancel any order. Some reasons may include errors in pricing or product information, limitation on quantity available for purchase, or any other issue that Hanuman Jewellers identifies for not accepting the order. In case your order has been cancelled fully or partially or if any additional information is required to accept your order, we will notify you.
Cancellation by Customer, Return, and Exchange Policy
Cancellation or change of products will be accepted only within 12 hours of placing an order. Post 12 hours a Cancellation Fee of 10% on the final product price would be deducted from the paid amount and the difference will be refunded. Cancellation of Gold & Silver coins, customized jewellery, Silver articles and loose solitaires will not be accepted under any circumstances.
15 Days Return Policy
• Any item that shows signs of damage, wear and tear, alterations, resizing (by a jeweller other than Hanuman Jewellers) will not be accepted under this policy. The product must be the same as shown on the website with all the supporting paperwork.
• Product return will be accepted in case of damage on receipt or difference in product design from that on the website. If the customer still wishes to take a refund, a 10% deduction on the product value will be applicable.
• This excludes any product that has been designed exclusively for our client by Hanuman Jewellers through customization, including engravings, removal of tag; logo, etc. in such cases only lifetime exchange policy will be applicable.
• In case the customer cannot produce the original certificate, the product will be sent to the Lab for re-certification by the Company. Shipping and Certification costs shall be borne by the customer.
• Loose Solitaire Diamonds and Loose Gemstones are not covered under the 15 Day Return policy. We do not currently accept any returns or exchanges on the product(s) delivered outside India.
• This feature is not available for International Orders (Orders that will be shipped abroad from India).
Lifetime Exchange Policy
• In the case of Plain Gold jewellery, 90% of the current market value of the product (net weight of metal), and in the case of Plain Platinum jewellery, 75% of the current market value of the product (net weight of metal). This can be used to purchase any jewellery excluding gold coins.
• In the case of Diamond with Gold jewellery or Diamond with Platinum jewellery, 90% of the current market value of Gold and Platinum (as per net weight of the metal) and 80% of the current market value diamonds (as per the net weight carat of the diamond) with the original certificate provided at the time of purchase. This can be used to purchase any diamond or gemstone jewellery excluding gold coins.
• In the case of Gemstone with Gold jewellery or Gemstone with Platinum Jewellery, 75% of the current market value of the product (as per the net weight of the metal and total carat weight of the gemstones). This can be used to purchase any diamond or gemstone jewellery excluding gold coins.
• In the case of Gold Coins 100% of the current market value of the product, can be used to purchase a diamond or gemstone jewellery.
• No return or exchange on Loose Solitaires.
• Shipping charge of Rs.500 will be borne by the customer for all jewellery under this policy.
• The prevailing market value will be determined by caratsmith.com
• In case the value of the new product is higher than the exchange value of the old product the difference will be paid by the customer. In case the value of the new product is lesser than the exchange value of the old product the difference will be held as credit for future purchases.
• This feature is not available for international orders (Orders that will be shipped abroad from India).
Buyback Policy
• In the case of plain gold jewellery 90% and in the case of plain Platinum jewellery, 75% of the current market value of the product (as per the net weight of the metal).
• In the case of Diamond with Gold Jewellery or Diamond with Platinum jewellery, 75% of the current market value of the product (as per net weight of the metal and total carat weight of the diamonds).
• In the case of Gemstone with Gold jewellery or Gemstone with Platinum jewellery, 65% of the current market value of the product (as per the net weight of the metal and total carat weight of the gemstones).
• In case of Uncut Diamonds, Polki 75% of current market value &, Kundan, Cubic Zirconia (CZ) or American Diamonds with Gold Jewellery, 90% of the current market value of the product (as per the net weight of metal only).
• In the case of Gold Coins, 98% of the current market value of the product.
• Shipping charge of Rs.500 will be borne by the customer for all jewellery under this policy.
• The prevailing market value will be determined by caratsmith.com
• Money back shall be done by way of online bank transfer to the customer’s bank account within 10 days after quality check and valuation is confirmed by the customer.
• This feature is not available for international orders (Orders that will be shipped abroad from India).
Shipping Policy
• We strive to get your jewellery delivered on time, however, if there are any unforeseen delays, we will keep you posted.
• Every product on hanumanjewellers.com is shipped absolutely free to all locations across India.
• We have teamed up with top shipping experts like Blue Dart, Sequel, & BVC others who are our “partners in customer commitment.”
• We ship our products all across India, the United Kingdom, United States, Australia & United Arab Emirates.
• All of our jewellery is custom made by our goldsmiths and hallmarked and certified by the top jewellery certifying laboratories of the world namely GIA (Gemological Institute of America), IGI (International Gemological Institute), SGL (Solitaire Gemological Laboratories), EGL (European Gemological Laboratory) or HKD (HKD Diamond Laboratories - Canada); therefore, please allow up to 10 working days for the jewellery to be dispatched after receiving cleared payments. Please allow additional time if international delivery is subject to customs processing.
• Products are shipped post receipt of full amount against the order unless the order is placed on COD.
• For your protection, all orders require a signature upon delivery, regardless of any signature waiver on file.
• For your protection, merchandise orders over Rs. 10,000 cannot be shipped to an address other than the billing address associated with your method of payment. If required to be shipped authorization from the customer is required.
• hanumanjewellers.com holds the export license for jewellery for international shipping.
• Insurance for the jewellery that is in shipping is taken care of by hanumanjewelleres.com.
• Once your order has been shipped, you will receive an e-mail from caratsmith.com containing your Blue Dart, Sequel, and/or BVC tracking number and a link to the website's order-tracking page. You can also check the status of your order once it has been shipped by visiting the website of our logistics partner and following the instructions using your tracking number. Your tracking number can be found in the e-mail confirming the shipment of your order or within the Order Status page on caratsmith.com.
• All shipments are traceable.
Time to deliver
The time taken for delivery tends to vary according to the destination; although, we make our best efforts to ensure that the order is delivered on time.Hanuman Jewelers provides a shipping facility for each and every order within India. Your delivery is fully insured.We would request all buyers to inspect the package in case there is any damage and to get it detected at the time of receipt of the parcel. Free delivery on orders above 2 Lacs within India. Hanuman Jewellers will only ship to a street address, not a P.O. Box Address.
Delivery Time for Orders
From the day of order confirmation, the product is delivered within 15-20 working days in India, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the specified period, we shall cancel the order and notify you regarding the same. To ensure that the products reach you promptly and in perfect condition, we only partner with reputed courier agencies. We also ensure that the delivery is made to the recipient and thus require identity proof for verification:
PLEASE NOTE
Recipient needs to produce any of the following government-issued photo identity proof for receiving the delivery:
a) PAN card
b) Driving License
c) Passport
d) Voter identification card
e) Postal identification Card (Aadhar)
Transit Insurance: All goods will be fully insured by Hanuman Jewellers until they reach you, so your purchase is 100% safe.